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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3020 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5076 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15955 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8119 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7491 Views
  • 6 replies
  • 0 kudos

Resolved! Contacting

How in the word do get to a live chat to someone who can help you with your bill?

Resolved! Keeping same number

I have just bought a new nokia g10 and this is in pay monthly , my old phone was pay as you go so I now have a new SIM and a new number that's came with my new phone , but I wish to keep my old number how do i transfer my number to my new phone

DazzaB68 by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Resolved! Have I been scammed?

I just received a call from 07730973934. I answered and it was a bot saying that it was Amazon saying I am being charged £300.00 for an IPhone 7. I hung up straight away. Have I been scammed?

Sol666 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Account locked

Need to speak to an operator!

Vicki89 by Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

Internet not working

Hello guys im working near london bridge station and i have no signal for internet its shows me 4g but i cant do nothing with the internet basically its just gone. And last 5-6 months its been like that and im paying 100 pound for my bill. Can u plea...

Serbz by Level 1: Joiner
  • 524 Views
  • 5 replies
  • 0 kudos

singnal keeps dropping

Good morning, I keep on loosing singnal on my phone this has know been happening since yesterday. I keep on haveing a message come up saying no singnal. this is happening at my work address in Barking and home address in Hutton, Essex.

Tony79 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Resolved! Phone bill

I need a copy of my phone bill with evidence of my name and address on it. How do I get this please? Could it be emailed? Thanks

Resolved! Access to website

I need access to website. But I don’t have credit card. For prove I have 18+ i send you my passport photo? It’s ok?

ABGORZKO by Level 1: Joiner
  • 288 Views
  • 2 replies
  • 0 kudos