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Resolved! Damaged Top Up Voucher

I have a £20 O2 top up voucher but the voucher code printed on a damaged strip of a new till roll. I have all the other info as in serial numbers etc. Is there any way of retrieving the voucher code with the rest of the information? I work in a shop ...

Grant079 by • Level 1: Joiner
  • 1181 Views
  • 1 replies
  • 0 kudos

Resolved! In Greece but connecting to Turkish Network

I am in Lesvos ( Greece) but keep being switched to Turkish network and therefore being charged additional costs despite manually selecting GR Cosmote as preferred network. What gives?

Chopkins by • Level 1: Joiner
  • 918 Views
  • 1 replies
  • 0 kudos

Nintendo Switch

I want to get the Switch from you via the pay monthly service. It says next day delivery but then says over 6 weeks for delivery once I click on add to basket.. which one is correct please ?

Max420 by • Level 1: Joiner
  • 841 Views
  • 2 replies
  • 0 kudos

Can't Make or Receive Calls since pairing Apple Watch

I bought an airtime plan for my Apple Watch on Tuesday 24th August 2021. Since then my ability to make or receive calls has been lost whilst data and texts is unaffected.I have contacted customer services every day and keep getting told to wait. I th...

Ij4 by • Level 1: Joiner
  • 768 Views
  • 2 replies
  • 0 kudos

Resolved! How do I add a phone to my account?

I have three phones under my account: mine, my husband’s and my daughter’s. I would like to add a new number and phone for my son but can’t work out how, without going to an 02 shop!

Nancy1 by • Level 1: Joiner
  • 556 Views
  • 1 replies
  • 0 kudos

Resurrect Old Account

I have an old O2 account. I need to get a replacement SIM. However I can't get help online or in store as I can't clear security as I can't remember my memorable name. Also it was a Pay Up Front for Life account and I don't have the bank details I or...

crozzo by • Level 1: Joiner
  • 1254 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot make or receive calls

Upgraded to iPhone 12 Pro swapped over to new phone and sim. All working. Following day cannot make or receive calls.

JulesH by • Level 1: Joiner
  • 1309 Views
  • 4 replies
  • 0 kudos

Resolved! Network/Data Issue unresolved

Since January 2021 I noticed that the data signal became very very poor in my area (London SE17) to the extent that a speedtest cannot even complete producing network error messages. It takes numerous attempts to run the speedtest and if one does fin...

GOLDI3 by • Level 1: Joiner
  • 711 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Data Error

Hi, I have an Apple XR and over the past month my o2 signal keeps dropping out and coming back and now my phone is saying I need a Mobile Data Update. What do I need to do?

Sm12 by • Level 1: Joiner
  • 1108 Views
  • 4 replies
  • 0 kudos

Resolved! can't make calls or receive them

For a few days now I haven't been able to make calls or receive them, however I know other people on O2 and they don't seem to have any problems. Have been trying to find out where I can get this issue sorted, but can't call O2 customer service to ge...

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