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Forum Posts

Poor Signal and Battery Draining Quickly

First off my signal has been repeatedly poor for a long time now in Exeter, Devon. I have had problems with this in the past and it still hasnt been rectified. I have done all the previous steps of resetting my phone, sim swap etc.Secondly, I have be...

Adam95 by Level 1: Joiner
  • 1108 Views
  • 6 replies
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Resolved! Keeping Sim only contract but swapping the phone

So I have a great sim only deal at the moment, however I am looking at a new phone.The phone is only available for pre order at the moment, can I buy the phone alone without a air time plan?The delivery says from 13th but when will I actually get it?...

Farha by Level 1: Joiner
  • 3767 Views
  • 7 replies
  • 0 kudos

Old O2 email account

Hi, I used to have an email account with O2. Unfortunately I didn't change that address with my gp and so now we have gone into lockdown, my shielding email will have gone to that old email. I have tested the email and it still obviously receives ema...

Resolved! Can I use my sim in both an android and Iphone?

As per title. I have a Galaxy S9 phone, but I will be getting an old iphone 5 shortly to use some specific music software that only works on an Iphone. Can I swap my sim from the S9 to use the Iphone temporarily without upsetting the android setup on...

Spritely by Level 1: Joiner
  • 2885 Views
  • 4 replies
  • 0 kudos

Account fraud

I discovered that my account had been hacked after I thought I was speaking to O2 about upgrade options. I realized very quickly that I had made a mistake and contacted O2 by phone. I was told that phone orders had been made against my account but th...

wwwadd by Level 1: Joiner
  • 1376 Views
  • 4 replies
  • 0 kudos

Resolved! Can my current sim card be used in both Android & Apple phones?

I recentley upgraded to the Huawei P40 Pro and did not realise at the time the far reaching implications of not being able to use Google (GSM) stuff. Personally I dont think the warnings or information around this are prominent enough on the 02 websi...

MrFox73 by Level 1: Joiner
  • 612 Views
  • 2 replies
  • 0 kudos

Bill Payment Via Bank Transfer

I have made a payment via bank transfer but it is still coming up as overdue, how can I report and update that?

111 by Level 1: Joiner
  • 593 Views
  • 1 replies
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Scam texts

On my 1st October bill there was an entry of £3.75 for an incoming text message from number 6533 which is from Kalistia Computing. Tel No 03333137900. On my 1st November bill there are a further three entries each of £3.75, all plus VAT.I have no kno...

Abbeyman by Level 1: Joiner
  • 685 Views
  • 3 replies
  • 0 kudos

Resolved! Pixel 5 WiFi calling

Hi This is really confusing me. I want to get a Pixel 5 on O2 but I need WiFi calling to work on it. Some questions... 1. Does WiFi calling work on O2 with this handset?2. If yes, do I HAVE to buy the phone from O2 for it to work? Can I instead buy t...

sgbea13 by Level 1: Joiner
  • 2560 Views
  • 5 replies
  • 0 kudos