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Replacement SIM card?

Cherriuz
Level 1: Joiner
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Hi everyone

Sorry if this is a silly question but I have autism and I cant seem to find what I need.

My SIM is apparently damaged, my phone is on emergency calls only no data notning doesn't matter where I am. But I tried to set my calls to divert and my phone actually said it couldn't do it because my SIM is damaged.

How do I go about getting a replacement please? I've looked on the app and I cant see a way. I can't ring as I struggle verbally and get confused.

Thank you for any help slight_smile

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Enlli
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If you are convinced it's the SIM either call into an O2 store with photo ID and they will swap and set it up for you Or use one of the social media routes.

Message them on Social Media. 

Facebook (https://o2uk.co/O2CFB) ,

 X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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jonsie
Level 94: Supreme
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Easiest and quickest way is to call instore

Take photo ID with you

They will supply a sim and swap the number free of charge

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Enlli
Level 70: Enigma
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If you are convinced it's the SIM either call into an O2 store with photo ID and they will swap and set it up for you Or use one of the social media routes.

Message them on Social Media. 

Facebook (https://o2uk.co/O2CFB) ,

 X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Cherriuz 

Check tips in this guide to confirm issue Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cherriuz
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Thank you I will have a look although this has been ongoing for months and my son on the o2 network has no issues. I am the kind of person who will put something off until I absolutely have to sort it out 😅

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Cherriuz
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Thank you everyone my network on my phone hasn't been working for months while my sons is fine but I need to get it sorted I have put it off long enough 😂 I will pop into store after uni one day next week thank you all slight_smile 

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