Removing contact number from business account

[kirstin1]

We have a business account with O2, servicing 19 contracts, the accounts are managed and overseen by multiple administrators.

When I logged into the account earlier this week I was asked for a mobile number for security codes to be sent, I input my personal mobile number as I believed that this was mandatory.  However, this is not practical for us as multiple users (now working remotely) need to be able to access the business account on-line.

I'm seemingly unable to remove the number, only being offered the option of replacing it with another -again, this is not practical for us.

Please advise on how I can remove the contact number used for a security code.

[Anonymous · Accepted solution]

Hi, Kirstin1,
Best thing to do is give 0800 977 7337 a call or 8002 from you o2 business device, they will be able to help you.

[kirstin1]

I've tried multiple times to call but unless electing ption for lost/ stolen device the call is ended with a message teling me to visit the website.

[Anonymous]

Hi, yes, select that option. Let me know how you get on.