Problems porting from virgin

[Kevop]

Hi,

I am having problems porting my number from virgin to 02.

Have called 202 twice, giving PAC code etc, told number should be changed by a certain time on both occasions, but nothing has happened.

I have a Xiaomi redmi note 11 dual SIM. Have virgin and O2 sims in phone.

Hopefully, someone has an answer to this problem.

Thanks in anticipation.

[MI5]

@Kevop 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

[Kevop]

Thanks for the reply. Just hoping that my next contact with customer services is more effective than the previous two times.

[Breanna]

Did your port go through @Kevop?