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Resolved! Can I change an account to my wife's name

I have a sim only account which my wife uses but it is in my name. It is paid for by a joint bank account and only £3.43 per month. Could we change it so it is in her name without going to setting up a new account as it is plenty for her needs. I hav...

pedrobedro by • Level 2: Apprentice
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Resolved! unlock my sim

I am on an O2 contract as lost my iphone on the train last week. Today I retrieved from EMR as lost property. Last week when the phone was still lost i went into an O2 shop and requested the sim to be locked as a security measure. How can I now get m...

JW23 by • Level 1: Joiner
  • 664 Views
  • 1 replies
  • 0 kudos

Advice please

Hi, I've just joined O2 from Virgin and was wondering if anyone on here could help. I joined O2 on 10th Feb and was told I could keep my number, but it would take a few days for it all to be sorted . I was fine with that and so the keep my number pro...

Angie45 by • Level 1: Joiner
  • 633 Views
  • 2 replies
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Resolved! No access to data whilst abroad

I've recently moved over from Three to an unlimited contract with o2. I was told that this unlimited contract allowed me to use data whilst roaming in both Europe and the US. I came across to Spain a week ago and was unable to get access to any data ...

Allan8765 by • Level 1: Joiner
  • 1014 Views
  • 4 replies
  • 0 kudos

‘Weak security’

I’ve just bought an Alcatel Hotspot, when I connect my iPhone 11? it states there’s a ‘weak security’ issue……how do I resolve this???

Griff54 by • Level 1: Joiner
  • 586 Views
  • 1 replies
  • 0 kudos

no mobile data access

I phoned the 202 number yesterday to report an issue with receiving calls, the calls are inaudible for the caller with my voice constantly breaking up on the call, I could hear the caller ok. I also reported to o2 a few weeks back scam calls telling ...

Jbp by • Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos

EID number/s

Ok! Still having issues since I changed my Apple Watch 7 to an Ultra. Not getting a data, which keeps dropping out? Does anyone know much about EID numbers and should your EID number of your data plan be the same as what is shown on your Apple Watch?...

DH4 by • Level 1: Joiner
  • 2602 Views
  • 4 replies
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Resolved! number change

just switched over from virgin mobile to o2 told I would have same number but that's not the case people finding it hard to call me

Resolved! Terrible data coverage

There has been terrible data coverage in the G82 and G83 area since the beginning of my contract 18 months ago. Can’t wait to be done with O2.

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