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Forum Posts

Resolved! No calls or texts

Please can someone help? I am a new o2 customer and have activated my sim (currently I’m in Italy). I can use data but cannot receive or make calls or texts. I have unlimited calls and texts in my bundle which is not due for renewal until three weeks...

Resolved! New Nokia 105 (no internet) No SIM card detected.

This phone is 2G and is considered a Senior's phone and has no internet due to not detecting the SIM it can't receive messages nor send. been going around in circles in customer services on this site for hours. I can't speak so sending phone numbers ...

Resolved! O2 is not working

I want to install a new sim card, I need a code but my O2 connection is not working. I can not get a text from you, nobody can contact me ( only on WhatsApp ) and my O2 account does not work either. You have sent me a new sim, but I can not install i...

mira by Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

Resolved! Paid bill

hi payed full bill phone still cut off 

Km5 by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Resolved! SIM gone AWOL

So I joined O2 on a monthly contract this week. Received SIM, activated it yesterday morning and it was working fine, alongside an eSIM from my old operator. I have ordered porting of my old number, due today.I have ordered an O2 eSIM, due today or t...

WibblyW by Level 1: Joiner
  • 762 Views
  • 2 replies
  • 0 kudos

Resolved! PAC

Why will O2 not send me a PAC

Fedup11 by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Resolved! Password

Iv tried to reset my password and its not allowing me to log In 

Deborah01 by Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Resolved! 5g Sim ?

My old phone was an XR on 4g. I have upgraded to a 13 on 5g. Do I need a 5g sim for the new phone ?

Alec by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Resolved! Question on samsung galaxy watch 4 esim pay as you go.

Hello,I am an 02 classic pay as you go customer with a samsung phone and I've just purchased a samsung galaxy smart watch 4 with 4G/LTE.Seeing as the watch has an esim what do I need to do in order to be able to use my current 02 number on my watch?T...

Ron_ by Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos