Problems porting from virgin

Kevop · ‎05-04-2023

Hi,

I am having problems porting my number from virgin to 02.

Have called 202 twice, giving PAC code etc, told number should be changed by a certain time on both occasions, but nothing has happened.

I have a Xiaomi redmi note 11 dual SIM. Have virgin and O2 sims in phone.

Hopefully, someone has an answer to this problem.

Thanks in anticipation.

MI5 · ‎05-04-2023

@Kevop

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kevop · ‎05-04-2023

Thanks for the reply. Just hoping that my next contact with customer services is more effective than the previous two times.

Breanna · ‎06-04-2023

Did your port go through @Kevop?

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