Problem my O2 card in Europe

[Max028]

I went to Spain for a few days over Christmas, and after I left the UK border, my O2 card stopped working. I could use it on my previous trips to Europe, so I'd like to know what the problem is?

[MI5 · Accepted solution]

@Max028 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG).

If it happens again, some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Enable 4g calling (if on contract)

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account.

[Max028]

Thank you .

[MI5]

You're welcome @Max028