Porting number problem

[Marlena23]

Hi, I transferred my SIM contract from Virgin to O2. I provided the PAC and the number ported

on Tuesday. I’m fine making and receiving calls but I’m not receiving texts. I phoned O2 and did everything they suggested: update number, turn phone off and on, reset network. Nothing worked. I went to a O2 shop and they change the SIM card. Again, can’t receive texts at all which is very annoying since I need the texts and security codes for work. Today I was told it was a problem with the number porting from Virgin to O2 - the number wasn’t completely ported. Could you please help? Otherwise I will need to cancel this contract while I’m in the cooling off period. As I said, I really need the texts for work. Thanks

[gmarkj]

As you have tried a few times to get this sorted let's see if the community advisors can help @Marlena23 

Can you see if there is anything you can do @O2Ryan @O2Emma ?

[O2Emma]

Hi @gmarkj I will pick this up thanks.

[O2Emma]

Hi @Marlena23 I will send you a private message to look into it for you.

[Breanna]

Hi @Marlena23 did our number get ported alright?