Porting number in

[Dannyhull]

signed up for sim only and entered PAC code when signing up, 4/5 days passed and still no number port so asked on online chat on the app and said it will be done by 6pm today (09/05/23) .... still not done... have restarted phone few times. Can someone look into this??? thanks

[O2Sarah-]

Thanks @gmarkj Let me take a look. 😊

@Janine_S I will send you a private message so we can look into this. 

[pgn]

Just for info, @Janine_S - O2 Social Media Team work hard and seem to be UK-based, and using Direct (Private) Messages to them means you and they have a record of what went before, as shown in this case (several days, but it worked): 

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

And ringing CS at around 08:15 UK time invariably works, and also gets you through to someone in the UK.

Hope your issue got sorted!

[Janine_S]

Sorted now, took 4 weeks, for that reason I'm out. Will be leaving shortly.

[pgn]

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@Janine_S wrote:

Sorted now, took 4 weeks, for that reason I'm out. Will be leaving shortly.

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Then you may be needing this, @Janine_S - Guide: Cancelling Your Contract 

Good luck!

[Janine_S]

I've become somewhat of an expert on porting, split ports and PAC codes thanks.