Porting my o2 number to three uk

[Smee1]

I have recently provided my new carrier three uk with my PAC code but the switch is taking longer than usual as three say they are waiting for a file from you. Can you assist?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Enlli]

Sorry, we are just customers here

You will need to contact O2 on 202 or

You can message O2 on

 Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) 

They should be able to help you.

[gmarkj]

If you are moving from o2 to Three, then they need to keep chasing for whatever they are missing @Smee1 

The only thing I would say is are all your bills up to date and a device plan cleared (if you had one)?

[japitts]

If you have given your PAC to 3UK, then you are now their customer and it is they who you should be contacting.

3UK have processes to escalate anything cross-network that requires it, that's not for end users to do.

[Oxonian]

@Smee1 

You could do a search of Three's community forum for phrases such as "Pac" or "Pac problems". 🤣