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Data coverage in Europe - not working

ICH
Level 1: Joiner
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on ‎16-12-2023 13:14

on ‎16-12-2023 13:14

Hi, I'm due to go to France in the new year and I wanted to get my data coverage fixed. The monthly contract I am on should allow me to use my data in Europe, however, I have been on a few trips over the past couple of years and my data has never worked abroad! My phone will recognise I am in a different country and when I have my data on nothing happens and I am unable to use it. Could this be resolved please and it is within my contract that this is something that I should be cover for. Thanks

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MI5
Level 94: Supreme
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on ‎16-12-2023 13:40

on ‎16-12-2023 13:40

@ICH 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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