Porting from Lebara to O2 gone wrong

[GeraldLatte]

Hi, can anyone help me to know where to go from here?

12/8/24 Initiated port from Lebara to O2
13/8 Port took place, partly. By evening, could receive texts and calls on the ported number but not make calls, send texts, or use data.
16/8 Called O2, they said the temporary O2 number was still active and the port hadn't taken place. They filled a new porting form and said it would take place by Monday.
19/8  No change. By evening, could still receive texts and calls but not make calls, send texts, or use data.

Thanks

[MI5]

@GeraldLatte 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

[GeraldLatte]

Thank you @MI5 

I have contacted them on Twitter but they won't verify me until I give them a code that they sent to the temporary number. Given that the port was partially successful, the temporary number no longer exists, which they don't seem to understand.

[madasaf1sh]

@GeraldLatte 

It sounds like something you need to pick up the phone and call o2 about, as it could be that Lebara or o2 have done a split port which will need to go back to Lebara to fix, and they can take up to 14days to do so. 

Give them a call all the contact details are here Guide: How to find help & contact O2 

Also, I totally understand where they are coming from as you could be anyone on X trying to get them to do something to your account.. 

[GeraldLatte]

Thank you. I did try calling them on Friday but they just re-submitted the port request which doesn't seem have to have done anything.

[Oxonian]

You have really got little option @GeraldLatte but to persevere with O2. 

You have a suggestion from @MI5 to use social media to contact O2 ; the social media team are based in the UK and have a god reputation for solving problems. 👍 

[MI5]

@GeraldLatte 

Call again, all numbers in the guide I gave you originally, and see if you can get transferred to the porting team for an update.

It's not unusual for these issues to take a few weeks to resolve.

[GeraldLatte]

Thanks for your help everyone. The Twitter team sorted it out.

Or perhaps it was already progressing behind the scenes without me chasing.

Panic over!

[pgn]

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@GeraldLatte wrote:

Thanks for your help everyone. The Twitter team sorted it out.

Or perhaps it was already progressing behind the scenes without me chasing.

Panic over!

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Another win, after a fashion, for the Social Media team, @GeraldLatte - perseverance and perhaps just time for gears to align, we shall never know! Thanks for the update.

[MI5]

Good news @GeraldLatte