Port transfer

[Megc80]

Hi,

I’ve recently transferred my number from Sky Mobile to o2, I provide my PAC code on 31st August, was told it had completed 1st Sept, 

for the first few days I could not receive texts or calls from anyone but could make calls and text, 

now I can receive calls and text from people as long as they aren’t using the o2 network (ie o2, sky, Tesco etc).

now the really weird thing is that despite being told it can’t happen my number is working on both my old sky sim and my new o2 sim (apart from this issue with receiving text/calls from o2 network)

I have spoken to o2 several times but just feel like I’m going round circles and they seem to misunderstand what I’m trying explain and keep saying rest assured we have resolved this issue now and blah blah, but it’s not been resolved, 

so as of now I’m paying for my the use of my number on 2 different networks because sky say it’s still active? How is this even possible.

thanks for any feedback.

Mike

[Cleoriff]

@Megc80 

It sounds like a split port. O2 need to contact Sky again and ask them to resubmit the porting files

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 202 (Contract)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Megc80]

Hi, thanks for the reply, my only concern with this is I’ve been in touch with o2 everyday since Monday, surely if it was a split port they would know this and taken the steps you have suggested to remedy it? If it’s as simple as asking sky to resubmit wouldn’t that have already been done?

thanks again for your help.

[Cleoriff]

@Megc80 

Some time ago it would have been as easy as that. However since the merger with Virgin and subsequent job losses, there appears to be a lack of effort on both sides. So, in your case you need to persevere with them and tell them it's a split port and could they get in touch with Sky again. Other than that, you could contact Sky yourself and ask them. They may be more helpful. 

Best of luck.

[Megc80]

Tried the sky route, they won’t even answer my question if o2 have requested that the port be resubmitted? Like it’s some sort of secret? Its becoming so frustrating now.

[Cleoriff]

Then you have to persevere with O2 @Megc80 

Some other numbers here.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Or try the social media options I gave above.

Guide: Migration & porting into O2