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Phone screen is 'frozen'

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MargyFargy
Level 1: Joiner
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on ‎04-03-2022 18:15

on ‎04-03-2022 18:15

My Samsung phone screen is 'frozen'.  I know the solution is to hold two side keys down together to force it to restart but I can't remember which two.  Help, please.

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madasaf1sh
Level 78: King of Kings
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on ‎04-03-2022 18:34

on ‎04-03-2022 18:34

@MargyFargy 

 

  1. Press the Volume Down button and the Power key at the same time, and hold them both for 8 seconds.
  2. If your device is powered on, it will shut off and power back up. But if it’s already powered down, it will just boot up. ...
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12654 Posts
  • 80 Topics
  • 3310 Solutions
Registered:

on ‎04-03-2022 18:34

on ‎04-03-2022 18:34

@MargyFargy 

 

  1. Press the Volume Down button and the Power key at the same time, and hold them both for 8 seconds.
  2. If your device is powered on, it will shut off and power back up. But if it’s already powered down, it will just boot up. ...
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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