Phone number stopped working/Porting problem

[SimonMor]

My phone number which I have been using for over 20 years has suddenly stopped working on 3rd of April and ever since I called O2 customer services everyday (I have spent a total of 38 hours on the phone to date)

Every single customer service representative kept telling me that it will be sorted out in the next 4 hours, 24 hours or 48 hours or that they will ring me back.

On the 11th of April I was told that if I take a Pay Monthly contract, they could guarantee my number would be working within 24 hours after porting it to a new number, sadly it did not. It still says on MyO2 account 'Your number *699 will be transferred to O2 on 11 April 2024.’ It is 24th of April today.  I am not really sure what to do.. 

[pgn]

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@imran_bham wrote:

same happened to me, a genie - o2 number ive had more than 20 years is no longer working,

how do i contact uk technical team, o2 customer service cant seem to help, must have spoken to 10 different people in different countries apart from uk....

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If you use Social Media, ping a DM or message to the O2 UK Social Media team, and keep at them periodically until an agent engages with you, @imran_bham 

The links for X and FB below work well, other ways in Guide: How to find help & contact O2 

Good links to use:

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[Enlli]

@imran_bham Doubt if anyone who posted on this thread recently seeing the latest post was 7 months ago.

Yours isn't anything to do with porting but rather too little use on a PAYG SIM.

People say 'my number' but in truth it belongs to the issuing network