Phone number crossover

[Keiran17]

My partner recently took a contract out on my account. She requested to have her old number from her pay as you go sim transferred to her new phone sim which we got told will be done. We have been into our local store in Ipswich everyday since Friday as the number hasn’t some over meaning she can’t receive calls at all phone calls she needs as she is 36 weeks pregnant and can’t her phone calls from the midwife or the hospital she can’t access her universal credit as they send a confirmation messaged to her number. We’re getting sick and tired of constantly going into the store where we’re spending over an hour each time to be told we have to wait 24 hours and it will be sorted and we’re now on day 6 and it still hasn’t. It’s becoming a joke. How come it can’t be simply transferred over and why are your team constantly making us wait 24 hours after 24 hours to do a simple phone number swap. That’s 6 days without a phone number. It’s ridiculous 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Enlli]

Yep, it's a simple job, but appears to be beyond O2's Coustomer Service.

Little we can do here as we are just customers like yourself.

Ways to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[roziepozie]

My same issue: 

https://community.o2.co.uk/t5/Tech-Support/Number-migration-NOT-done-repeatedly/td-p/1695451/jump-to... 

They cannot do simple O2 to O2 number migrations at the moment, the whole migrations system is screwed-up.

My migration has been outstanding for DAYS as well, so not able to make or receive calls from anyone on my main#! 

Worse, the O2 app chat continually says "Sorry, we're extremely busy right now...try again later" automated message. Phoning gets nowhere; either stuck in a queue for over an hour, or when you do speak to someone they pass the buck to another dept who just re-re-re-reports your issue. And around in circles you go. 

[Enlli]

I moved to here two years ago and in that time things have definitely got worse.

I know they were on a slide before then but joining with Virgin has done them no favours and has escalated things.

[R171]

I was an old virgin mobile customer and had no issues when my mobile account was with them . Virgin media customer service was great. O2 need to catch up it's awful and the systems they use are very discounted. With no knowledgeable staff it seems or not enough to run the technical side. I myself now 10 days without my number with no end date for a migration of it to the new 360 billing platform.  I already went through a painful migration last year from Virgin to an O2 sim now forced to do it again for a billing platform which I think is an excuse as normally companies can migrate information internally without involving the customer so something more to that with O2 systems . Suggests to me that they have been subcontracting numbers with an intermediary that is going out of operation and they now are forced to do another migration episode. Its awful service

[Oxonian]

@R171 

I think that you have already posted about this issue here :-

Legacy number migration - O2 Community

https://community.o2.co.uk/t5/Tech-Support/Legacy-number-migration/m-p/1722985#M48835