Phone not working whilst roaming

[James1uk]

Hi, I am currently working in Italy and my phone is not connecting to most networks or getting data. I just upgraded to an iPhone 12 and got a new 5G sim before the trip. My phone connects to Vodafone Italy but only on edge, all other networks show no service. I have tried talking to customer services who went through basic troubleshooting, changing some settings, resetting etc, and they also tried reading the travel bolt on but I still have no data. Can someone assist? Thanks

[James1uk]

Thanks again for the really quick reply, so appreciated. I have had the issue all over really for quite a few days as I have been travelling between cities so dont think the mast, tried to do the 3G thing as well but didnt work unfortunately. It can only be the account I think, I guess i will have to live without the phone for now. Thanks so much again for helping

[James1uk]

I asked that and the person tried to add some random international bolt on for making calls out of the UK.. she didnt know what iData was, thats part of the issue that the people I speak to dont really know how to help

[Cleoriff]

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@James1uk wrote:

I asked that and the person tried to add some random international bolt on for making calls out of the UK.. she didnt know what iData was, thats part of the issue that the people I speak to dont really know how to help

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Well @James1uk if you haven't got iData on your phone, it won't work abroad.

It's a pity you can't get someone who knows what they are doing. I'm going to call in @O2Lisa who is one of our account advisors on here. She knows what she's doing so look out for a message from her.

[James1uk]

Brilliant, thanks so much

[Cleoriff]

@O2Lisaare you able to help @James1uk 

Not sure if he has the idata bolt on and he's roaming abroad.

[MI5]

It's not an iData issue if it still doesn't work using "mobile.o2.co.uk" as confirmed above.

[O2Lisa]

Thanks for the tag @Cleoriff 

I'll message you privately @James1uk and look in to this for you

[Cleoriff]

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@MI5 wrote:
It's not an iData issue if it still doesn't work using "mobile.o2.co.uk" as confirmed above.

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Well it's something. @James1uk said CS couldn't confirm he had the idata bolt on. Instead tried to add some international bolt on!

Anyway, hopefully @O2Lisa can get it sorted and I'll go back to the WHD

[Cleoriff]

Thanks @O2Lisa 

[jonsie]

Presumably a sim swap was done to the new 5G sim?