Paid airtime bill but no 4g service

[Ali231]

Hi, as the title says i've paid my airtime bill but i still don't have 4g service on my phone. This has happened before because of late payment but it usually resolves itself, and it hasn't for a couple days.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Bambino · Accepted solution]

@Ali231 

Speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

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