PHONE SETTINGS

[catnamedog]

Hi

Can anyone tell me the latest settings for my Android phone please?

I can't seem to make calls to other phones, but my WhatsApp and web browser seem to work OK, although very slow.

Thanks in advance.

[MI5]

@catnamedog 

Check these guides 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Although, the inability to make calls but being able to use data, usually means the phone is barred.

Where did you get it from?

Customer services may be able to assist further.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[catnamedog]

Hi, and thanks for the info. I'm an ex-Virgin customer, transferred over when the 2 co's combined. I've looked online for valid APN details, but can't seem to get both voice and data correctly. 

Do you have the correct settings please? I've had my phone for a while, and am a paid-up pay monthly customer.

Hope you can help!

Thanks

[MI5 · Accepted solution]

@catnamedog 

In this guide here https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

[catnamedog]

Thanks a lot!

[MI5]

Good luck

[Breanna]

Hi @catnamedog did changing the settings do the trick?

[catnamedog]

Hi Breanna

Sorry for the delay in getting back to you.

I thought everything was fine. I can use wifi for most things, but when I can't get wifi I cannot use my data allowance. Checking, I still have 99.8% of my 100gb allowance left. Is there a setting that I'm missing?

Thanks again.

[Breanna]

@catnamedog It would be best to get in touch with O2 to make sure all the settings are correct on both sides. You can reach them on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone.