Ordered eSIM in error

Rubyred99 · ‎20-10-2024

I’ve just changed my contract package and ordered an eSIM in error as my phone is incompatible - what should I do?

MI5 · ‎20-10-2024

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rubyred99 · ‎20-10-2024

Thanks appreciate that

Enlli · ‎20-10-2024

Was it an upgrade?

Does your present SIM work so you can swap it over for now.

Otherwise your best bet would be to call into an O2 store with photo ID and they will issue a plastic one.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎20-10-2024

You're welcome @Rubyred99

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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