03-11-2022 17:58 - edited 03-11-2022 17:59
03-11-2022 17:58 - edited 03-11-2022 17:59
My number was ported on Monday 31st and I had service for 1 day before my signal dropped out and has not come back.
Now my old SIM is useless and I do not have the "new" number originally associated with the O2 sim. O2 are literally charging me and providing NOTHING for it. Is this the way you do business?
I have been on the phone to customer services at least 4 times. My last discussion was on Tuesday evening with a lady called Siya who insisted I would get a call back from a manager the next day. Needless to say this DID not happen.
I have missed important medical calls because of this.
How can you charge for a service you don't provide?
Someone needs to respond to this as this is unacceptable @O2Lisa
Solved! Go to Solution.
on 04-11-2022 11:33
on 04-11-2022 11:33
There have been problems with porting.
The problem is fixed but they are now working through the backlog
on 03-11-2022 18:05
Just to say that O2Lisa is off till Monday morning
on 04-11-2022 11:18
I'll mention @O2Georgina and @O2Sarah- who are on today @AimeeK so hopefully they can help...
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on 04-11-2022 11:33
on 04-11-2022 11:33
There have been problems with porting.
The problem is fixed but they are now working through the backlog
on 04-11-2022 11:48
on 04-11-2022 11:48