O2 not sending or receiving texts

[forthattempt]

O2 sims not sending or receiving texts.  Please fix this urgently O2.

[MI5]

@forthattempt 

Check help here Guide: Text Message Tips (not sent or received) 

[forthattempt]

Hi, I have asked three people with O2 to try and all are having the same issue.

[MI5]

@forthattempt 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

[forthattempt]

Thanks tried that, O2 just cuts me off as contract is through a third party.  Trying to contact the third party but it's not a contract issue, it's an O2 service issue - I've spoken to a user with a direct contract.  O2 should respond - I'm still a customer!

[AlexanderMTTH]

I have the same issue with all my personal and eight business numbers. It can't be a coincidence... Plus, the service of customer service was abysmal today. 

It reminded me of Virgin Mobile... brutal, primitive abrupt and uneducated mannerisms, with "what do you want" sort of questions... Not sure what happened, but it made me puke a little... 

[darrenney02]

I have 4g and thats working fine but have no signal to make calls. 
Take it o2 is paying up.

My sister who is with Sky Mobile that uses the o2 network has 5g but not signal to make any calls.

[MI5]

Sounds like a potential emerging problem.

Is O2 aware @O2Emma ?

[O2Emma]

Hi @MI5 Yes we are aware it has been affecting calls also as sms the issue appears to be getting resolved .

[MI5]

Thanks @O2Emma