O2 not sending or receiving texts
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on 16-05-2023 16:54
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on 16-05-2023 16:59
Check help here Guide: Text Message Tips (not sent or received)
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on 16-05-2023 17:04
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on 16-05-2023 17:04
Hi, I have asked three people with O2 to try and all are having the same issue.
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on 16-05-2023 17:06
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on 16-05-2023 17:06
Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).
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on 16-05-2023 17:12
Thanks tried that, O2 just cuts me off as contract is through a third party. Trying to contact the third party but it's not a contract issue, it's an O2 service issue - I've spoken to a user with a direct contract. O2 should respond - I'm still a customer!
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on 16-05-2023 17:14
I have the same issue with all my personal and eight business numbers. It can't be a coincidence... Plus, the service of customer service was abysmal today.
It reminded me of Virgin Mobile... brutal, primitive abrupt and uneducated mannerisms, with "what do you want" sort of questions... Not sure what happened, but it made me puke a little...
Alexander
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16-05-2023 17:57 - edited 16-05-2023 17:58
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16-05-2023 17:57 - edited 16-05-2023 17:58
I have 4g and thats working fine but have no signal to make calls.
Take it o2 is paying up.
My sister who is with Sky Mobile that uses the o2 network has 5g but not signal to make any calls.
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on 16-05-2023 18:04
Sounds like a potential emerging problem.
Is O2 aware @O2Emma ?
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on 16-05-2023 18:07
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on 16-05-2023 18:07
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on 16-05-2023 18:21
Thanks @O2Emma
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