cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Cut Both Phones Off - eSim

oppp
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Step 1: I tried transferring the eSmi via the settings... the easy way was never going to work. Call O2 my phone tells me.

 

Next step: call o2... They cut me off by ordering the eSim, the last thing I heard. "I will guide you through how to do it"... silence. This left me with 2 phones, both cut off. 

 

Step 3: Use someone else's phone to speak with O2. "You need to login to My O2"... to access my account I have to verify it by receiving a code, via text. Phone has been cut off, not going to work as can't receive texts.

 

Such a stupid process. Apparently I now have to wait for something via email, I bet I have to login to My O2 to get this QR code. 

 

Anyone had to deal with this?

Message 1 of 12
414 Views
11 REPLIES 11

MI5
Level 94: Supreme
  • 146940 Posts
  • 636 Topics
  • 28263 Solutions
Registered:

Cheaper innit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 12
82 Views

pgn
Level 75: Digital Don
  • 37231 Posts
  • 238 Topics
  • 1697 Solutions
Registered:

Peanuts and monkeys come to mind 🙄

Message 12 of 12
81 Views