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eSIM

Shauna98
Level 1: Joiner
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I received my new phone and I’m unable to install my eSIM. There was no QR code to activate and when I was transferring everything over from my old phone no message appeared to activate it. 

I'm unable to use my phone without WiFi now, can anyone help?

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MI5
Level 94: Supreme
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@Shauna98 

If you can access your MyO2 you can install it from there.

If not, go in store or contact O2.

esim install(1).jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Shauna98 

If you can access your MyO2 you can install it from there.

If not, go in store or contact O2.

esim install(1).jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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