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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7151 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1939 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4379 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3659 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3127 Views
  • 6 replies
  • 0 kudos

Resolved! No 4g

Not had 4g all day and nobody knows why 

james30 by Level 1: Joiner
  • 43 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin media

I had a virgin media mobile sim, it’s been upgraded to an O2 sim but I need to keep my original number. I have a PAC but don’t know what to do. Neither VM or O2 customer services seem to be able to help. I get put through to numbers that don’t get an...

Resolved! Texts showing as international

Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

ElaineB by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

Resolved! Problems with my device

I have recently had problems with my device which were unfixable. So O2 sent me a new device which I received yesterday, I have been trying to set it up all day but it won't allow me to call or text. It just says not registered on network. When I put...

Traceyc77 by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Double sim, single number

How do I get a second sim that is linked to my original sim for my tablet?

Kip1 by Level 1: Joiner
  • 43 Views
  • 1 replies
  • 0 kudos

Resolved! Phone out of stock

Orderd a phone from o2 after receiving a email offering me a new phone so I bought it then 1 hour later got email saying it was out of stock how long till I receive the phone or can I just cancel and get my money back

HowardH2 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Resolved! £10 Free Credit to my new sim account rejected

I recieved my new sim yesterday (thursday 9th Dec 2021). I proceeded to follow the 3 steps in the panflet that my sim came with. I only managed step 1 (insert sim into phone), step 2 was top up via "My O2" or call 4444. I tried both and they failed i...

Adie123 by Level 1: Joiner
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! View old bills

I have signed into my account but it will only show me my latest bill. I can no longer see how to view old bills and I need these for my accountant.

MP54 by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! text over WiFi

I am in a not spot for O2, so rely on WiFi call to make and receive calls. But this does not allow for texts other than iMessages. EE network does allow texts over WiFi. Why does O2 not do this?

RLHDevon by Level 1: Joiner
  • 102 Views
  • 2 replies
  • 0 kudos