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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3036 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5082 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15987 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8125 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7498 Views
  • 6 replies
  • 0 kudos

Resolved! Need PUK code but unable to receive verification on my broken phone

Hi, I dropped my Samsung S6 so now the touchscreen is black and no longer working at all I need to access the PUK to be able to insert my monthly PAYG Sim into my new phone but won't be able to get verification on my broken phone. Can I have it sent ...

Lost phone connection

My phone has lost its connection to o2. It is still connecting to the internet.

AJB by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Signal Problems in South East UK (Kent)

We have been having on going issues with the Data signal and generally phone signals (unless standing in the corner of your garden) in my village for a number of weeks now, O2 cannot confirm what the issue is but their signal checker says all is ok n...

Mlawrence by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

SIM Card troubles in Router

I have been having teh same issue over the last couple of weeks, I have a normal SIM with unlimited data/call/texts and it been working fine for teh last year,I use the SIM within a TP-link AC1200 Archer MR600 and is used for DATA only, as I say been...

Mlawrence by Level 1: Joiner
  • 1902 Views
  • 8 replies
  • 0 kudos

Resolved! New sim and number

I have a new sim and my o2 account shows a new number I gave my pac code on sign up will I loose my old number if I install the new sim ?

Eddie69 by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Calls disconnecting

I have a Samsung A20e phone and when on calls has been disconnecting during the call. Any ideas?

CRR by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Network issues

I moved house a month ago and have not managed to have a call without my phone cutting out. It's getting really frustrating now. I get 1 to 0 bars of network on my phone. We have bought and intalled a network booster, but its still not working. I hav...

My_name by Level 1: Joiner
  • 522 Views
  • 4 replies
  • 0 kudos

Setting up answer phone for dual sim

Hi. Whilst trying to set up the answerphone for a dual sim iPhone 11 - both 02 accounts - standard sim & eSim the message prompts me to choose an account. The only option is Personal account, the business account is not listed. Is anybody able to adv...

MH6975 by Level 1: Joiner
  • 1615 Views
  • 6 replies
  • 0 kudos