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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Little to NO service in Canton

Although I have done all the checking and it says I SHOULD have great 4G service - I can get just 1 or 2 bars of 3G [if lucky] at my house. I don't even have enough service to call an UBER!This is atrocious and my phone is pretty much useless! Just m...

Resolved! billing payment

Hi there i was only meant to have one payment coming from my bank this month and three payments have came from my bank and put me in overdraft, if possible could someone email me back to speak to me about this.

People can’t hear me

I have had the same number and changed 3 phones due to this issue when people call me they can’t hear me and my signal is fine I thought it was phone but it’s not only certain areas people can hear me what do I do

Shanelle by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bills

I need to see my bill from October 2021 but O2 are unable to provide details or tell me when they can provide details?

Wo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! VOLT and Virgin Media in Northern Ireland

Hi,I clicked the link on 02 to get admission to access VOLT. I was told that VIRGIN MEDIA was not available in my area, which is Belfast and therefore I cannot have access to VOLT. It IS available as I have been a Virgin Media customer for well over ...

Toby4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change my address

Hello I want to change my address 

Ben13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone.

I ordered a new iPhone 12 on the 3dec. It hasn’t arrived. It’s out of stock. I’d like to cancel the order. Or change the colour to one that’s in stock. how can I do thus?

Kakashi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple 7 watch

Can I get an apple 7 smart watch if my wife service provider is currently Tesco mobile ?

Hammer10 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Paying bill

Hi, I changed over my phone from o2 to giffgaff and got a email saying I have an outstanding bill to pay. I am unable to pay for it as I can’t log into my 02 account or app anymore and unable to find any other ways of paying. Wondering if someone cou...

Sam3105 by Level 1: Joiner
  • 1 replies
  • 0 kudos