Number transfer

[KS38]

Hi

I am a new O2 customer who filled in online form providing PAC code on Sunday so I can transfer my number to O2 this doesn’t seem to have happened & it’s been 3 days. How will I be notified?

[MI5 · Accepted solution]

@KS38 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Cleoriff]

@KS38 

You need to call O2 on 0344 809 0202 to check what's happening.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number