Solved: Number transfer issues

DenH · ‎18-12-2021

I have recently changed contracts from EE to 02 and requested transfer of my phone number. This seems to have been done but when I send a message to some people the 02 number is shown as the sender. When they reply it comes to my phone even though it is now registered under my EE number.

Sounds confusing but I hope you understand the problem and can help.

MI5 · ‎18-12-2021

@DenH

Check settings >Phone >My Number.

Edit, save and reboot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-12-2021

@DenH

Check settings >Phone >My Number.

Edit, save and reboot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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