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Sim Swap

Paul-A-
Level 1: Joiner
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Hello,

I have been contacted about a sim swap as current sim will not be supported in the future.

will my existing phone number transfer to the new sim?

I am on pay as you go, will my credit balance be transferred to the new sim?

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MI5
Level 94: Supreme
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@Paul-A- 

Everything will transfer across exactly the same.

Our advice is to go in store to do it for least disruption. Take photo ID with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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