Poor signal

[Lesley385]

The signal in my house, and outside the house registers as 1 bar and whenever I made or receive a phone call the recipient cannot hear me, but I can hear them. Online it states the reception is good in my area with no issues, but this problem has been going on for a couple of months and is now worse than ever. A friend who is also on o2 tried to call from.my house and was faced with the same voice problems. 

I bought a new phone initially thinking that was the problem... it wasn't! and I've tried all the normal switch off and on recommendations.

How do I report this to o2? 

[MI5 · Accepted solution]

@Lesley385 

You can report it on the MyNetwork app https://www.o2.co.uk/apps/my-network

Also try wifi calling if your phone is supported https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[Graydee]

Will wifi calling work when you are away from your house? Do you have to keep switching between wifi & Mobile?

[MI5]

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@Graydee wrote:

Will wifi calling work when you are away from your house? Do you have to keep switching between wifi & Mobile?

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It automatically switches between wifi and 4g.

If no 4g network it should switch to 3g but it doesn't always and can drop the call.