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O2 still not working in Italy

This is the third time I've been in Italy and my iPhon 12 Max hasn't worked. (It works fine in Portugal.) O2 sent me a new SIM before this trip to try, but that hasn't solved anything. I've changed the APN to mobile.o2.co.uk, but it hasn't helped. O2...

Resolved! No Internet from 5g to 4g

So ever since getting my Samsung galaxy s21 with 5g sim network, the 5g works fine but if I'm in an area that doesn't support 5g or where coverage isn't too great and my data drops to 4g coverage. The 4g symbol is at the top bar as normal but I have ...

Resolved! New replacement sim

I have put a replacement sim in a new phone (previous one stolen) and I have not got any network yet? O2 website said it should be instant once phone is set up, which it is. I have tried switching the phone on and off but still no network? I have goo...

o2 not dealing with my fraud report

Hi, my partner has been a victim of fraud last summer. The fraudster pretended to be from Carphone Warehouse and they opened 2 accounts in his name. We reported it immediately and were told a few days later the accounts were closed. Then we started t...

Resolved! Data use in italy

Hi daughter is currently in Italy . Data won’t work she’s re set network info as o2 advised but still nothing . Has got info that says no service ?! Is this possible ?? There must be coverage in Italy ?!? Many thanks

Resolved! New cellular watch assigned to my account - now I can’t make outgoing calls

HiI bought a new cellular watch which I attached to my account on Fridays.Since Saturday morning, I can’t make any outgoing calls, (watch or phone) all incoming calls are coming through as unknown number. I still have data, internet, text messages. w...

Call Failed - Unknown Number Incoming FIX

After Having this Issue Since getting my Apple Watch I came here for help ! One Customer said he had been to the o2 Shop and they had Disabled the 5G Bolt on. CEddie then this Morning said he had Googled turning off 5G On the Phone itself. So Hey Pre...

Resolved! Data abroad

Hi my data isn’t working abroad such as my safari WhatsApp or any internet features? Can you make it work please. Thanks

Resolved! Can’t make phone calls after setting up Apple Watch

HiI recently purchased a new Apple Watch via O2 and now can’t make calls from either my phone or my watch. I can receive calls but the numbers from my contacts are coming up as unknown. Any ideas on how this can be fixed? Thanks

Resolved! Call failed

I constantly get call failed on my phone, after reading online it says it could be a scratched SIM card which I looked at and can see it is scratched so I was hoping if someone could me in getting a new sim but keeping my current number? Thank you

O2

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