Number fraudulently ported!

[Decker]

Hi. I hope someone here can help me. On or about April 15th my number was fraudulently ported out. After a load of hassle it was finally ported back to me. Unfortunately ever since all my incoming calls go straight to EE voicemail. I have been in touch with o2  too many times to recall, all to no avail.

Has anyone suffered the same problem and did you get a solution.

I'm 79 years of age and all my medical etc. contacts have this number so do not want to change it.

Thanks in anticipation,

 Derick

[pgn]

Have you set your divert to go to O2 voicemail, @Decker?

Web version of MyO2 will show you, under "Barring and Diverts", and your phone needs to have its voicemail shortcut pointed back to O2 in the phone settings:

Guide: All you need to know about O2 Voicemail 901 should help.

Good luck!

[Decker]

Hi @pgn I have an iPhone 12 and can't find divert or anything  about  Barring and Divert. Do'nt forget i'm getting on a bit.

Derick.

[pgn]

@Decker 

This post has the link for your MyO2 via Web, and a screenshot that guides you to the area to check where O2 is diverting your incoming calls to:

https://community.o2.co.uk/t5/Tech-Support/Random-call-forwarding/m-p/1793335/highlight/true#M56706

For the iPhone settings for voicemail, someone else on the forum may pick up on that, as I'm an Android handset user. Good luck!