Solved: Not receiving text messages from one number

peachy · ‎16-02-2023

I am not receiving text messages from one number.

I have checked I have not blocked them. We can still call each other and I can text them but they can't text me, message fails.

I have tried deleting contact info and readding on both phones.

Can anyone help please?

peachy · ‎16-02-2023

FIXED. The problem was on my friends side. She has now downloaded a different SMS app and i can now get her messages.

View solution in original post

MI5 · ‎16-02-2023

@peachy

I can see you have checked for blocked numbers but have you checked the message app to as some phones can block messages and calls separately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

peachy · ‎16-02-2023

Yes, checked messages blocked list and it is empty.

madasaf1sh · ‎16-02-2023

@peachy

I would get them to reach out to their network provider to see if they can see any reason why..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

peachy · ‎16-02-2023

FIXED. The problem was on my friends side. She has now downloaded a different SMS app and i can now get her messages.

LSF · ‎30-07-2023

I have the same problem. Can you let me know what the new SMS app she used? Many thanks.

O2

Not receiving text messages from one number

Pixel watch 2 LTE

Apple Watch error code 10

Apple Watch Ultra airtime plan activation

How do I raise a formal complaint with O2?

I can’t login to my o2