Not receiving auto generated messages

[JordanG1001]

Good Afternoon all,

I have recently moved to O2 from another network. I used a PAC code to shift my number across.

Its now been a couple of weeks but i am not receiving auto generated messages from my bank for security checks and im not receiving verify texts from whatsapp. I have checked all permissions and messages are permitted. Ive also checked the spam box for messages and nothing is showing in there. I am receiving texts from friends as well.

I contacted whatsapp about the issue and they reset my account but they said its all fine on their end and with the bank not sending messages as well, i believe it to be something with o2 or my phone.

Dont suppose anyone knows what might be causing this?

Kind Regards,

Jordan

[Enlli]

Sounds like all the files have not transferred across. We have had a few reports of this nature

Have you contacted O2?

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

If you get knowhere come back and I will tag one of our advisors

[Breanna]

Hi @JordanG1001 were you able to contact O2 about this?

[JordanG1001]

@Breanna I have been struggling to speak to O2 about it as i work shift patterns. Ive tried to use the chat system but that never seems to be up and running. I've contactd them on twitter but no response as of yet.

[Breanna]

Hi @JordanG1001 I will tag an account advisor here on the forum. Do keep an eye on your inbox for a message from them.

@O2Jonathan can you take a look please?

[Breanna]

It looks like @O2Jonathan didn't have a chance to send you a message. @O2Emma do you think you can check this out?

[O2Emma]

Hi @Breanna I will pick this up thanks.

[O2Emma]

Hi @JordanG1001 I will send you a private message to look into this for you.

[J9genie]

I have recently moved to O2 from another network. I used a PAC code to shift my number across.

im not receiving verify texts from whatsapp. I have checked all permissions and messages are permitted. Ive also checked the spam box for messages and nothing is showing in there. I am receiving texts from friends as well.

I contacted whatsapp about the issue and they reset my account but they said its all fine on their end. Is this a problem that has had a solution found? Any help greatly appreciated