Solved: Broken phone, can't access messages to verify acco...

lloydc · ‎08-01-2023

As title suggests.

Wish to upgrade my contract due to my phone breaking and I can't purchase an upgrade as I can't access my phone screen to verify the code...

MI5 · ‎09-01-2023

@lloydc

Your only other option is to go in store and take photo ID with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-01-2023

@lloydc

Do you have any old phone or can you borrow one briefly to put your sim in to get the code?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lloydc · ‎08-01-2023

potentially, I may be able to borrow my friends phone when he returns later to complete this.

Is there any other methods of verification that would be sufficient. I don't have a landline and I wont have sufficient time to talk to a salesperson tomorrow.

I am also completely unable to use the live chat function for some reason, every link on the website just redirects to the contact us page without opening any live chat. Including the accessibility related links which feels rather inappropriate 😞

MI5 · ‎09-01-2023

@lloydc

Your only other option is to go in store and take photo ID with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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