Not receiving OTP codes

[RougeFlight]

Hi,

Over the last week, I have not been receiving OTP codes from either Santander or O2 (for the My O2 app). All other SMS messages have been received ok. Any help gratefully appreciated. Thank you.

[pgn · Accepted solution]

@RougeFlight Contact O2 CS via Social Media, links below - your account may need to be adjusted and reconfigured from the O2 side. Good luck!

[RougeFlight]

@pgn quick update to say that my issue has been resolved by customer services sending a replacement SIM card - now incoming sms & calls are working again!

[pgn]

That's great news, @RougeFlight - thanks for coming back to confirm 👍🏼