No text messages and selected incoming calls

[Airth71]

Hi,

My number was ported to a Vodafone SIM fraudulently recently. I have it back, but cannot receive Text messages and only receive selective calls (i can find no pattern). 

O2 customer care are not very useful. 

Had new SIM card, done a network reset and phone reset. No joy. The SIM is no different in another phone.

I know the phone it was fraudulently swapped to was an iPhone.

Any help would be appreciated 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MI5]

@Airth71 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks