Solved: No signal

Lucy15 · ‎17-02-2022

I got my new phone yesterday set it all up fine but had no signal all day can’t make calls or send normal text messages and can’t use my 4G

madasaf1sh · ‎17-02-2022

@Lucy15

Did you do a sim swap to the new sim card? or did you just put it in the phone?

You can use your old sim card in the phone or do a sim swap following the instructions in the new sim wallet or following this guide Guide: Sim Swap: a mini guide 2017 update

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎17-02-2022

@Lucy15

Did you do a sim swap to the new sim card? or did you just put it in the phone?

You can use your old sim card in the phone or do a sim swap following the instructions in the new sim wallet or following this guide Guide: Sim Swap: a mini guide 2017 update

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Lucy15 · ‎17-02-2022

I put in the new sim that came with the new phone

MI5 · ‎17-02-2022

@Lucy15

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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