No service

[Zoe131]

Hello my phone has had no service since around 11am today, I’m unhappy with this as I use my phone for work purposes and I couldn’t today since 11, I’ve had no service at all so no data, texts calls everything won’t work this phone is new so I don’t understand why 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Oxonian]

If it is a network problem @Zoe131, this might be informative :- 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

[japitts]

If you perform a manual network search on your phone, is O2 listed as an available network?

If yes - try selecting, what happens?

If no - you have a local coverage outage.