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No it receiving of OTP texts from bank etc

Wes80
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on ‎16-05-2023 16:29

on ‎16-05-2023 16:29

Hi I have just upgraded my phone and when setting up my banking apps etc to hey try to send a OTP to my phone but they are coming through. I've spoken to 02 who said increase my spend cap. The codes still aren't coming through. Please can you help 

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Bambino
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on ‎16-05-2023 16:42

on ‎16-05-2023 16:42

@Wes80 See if anything in this guide helps: https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/ba-p/1179723

I DO NOT WORK FOR O2



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Wes80
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on ‎16-05-2023 16:54

on ‎16-05-2023 16:54

Hi I in be tried all that, still no good. I receive texts from other people just not the OTP codes from apps

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MI5
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on ‎16-05-2023 16:58

on ‎16-05-2023 16:58

@Wes80 

You might need @O2Emma to check your account for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Wes80
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on ‎16-05-2023 17:11

on ‎16-05-2023 17:11

Thanks I've sent her a message

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O2Emma
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on ‎16-05-2023 18:03

on ‎16-05-2023 18:03

Hi @MI5 Thanks received message from @Wes80 

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