Re: No it receiving of OTP texts from bank etc

Wes80 · ‎16-05-2023

Hi I have just upgraded my phone and when setting up my banking apps etc to hey try to send a OTP to my phone but they are coming through. I've spoken to 02 who said increase my spend cap. The codes still aren't coming through. Please can you help

Bambino · ‎16-05-2023

@Wes80 See if anything in this guide helps: https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/ba-p/1179723

I DO NOT WORK FOR O2

Wes80 · ‎16-05-2023

Hi I in be tried all that, still no good. I receive texts from other people just not the OTP codes from apps

MI5 · ‎16-05-2023

@Wes80

You might need @O2Emma to check your account for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Wes80 · ‎16-05-2023

Thanks I've sent her a message

O2Emma · ‎16-05-2023

Hi @MI5 Thanks received message from @Wes80

O2

No it receiving of OTP texts from bank etc

Poor Signal Indoors

Device warranty

ESim on a non compatible phone

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I want tonchange my contact number