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No data roaming in France

Georgethrooke
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Hello. I am in France and while voice calling works I am getting not data on the mobile network. I have compared settings to friends’ ones and there is no obvious difference. I have the international pack in my account. I tried changing the APN from idata.o2.co.uk to mobile.o2.co.uk but no success. I have tried other networks. No luck. I have changed just to 3G in the settings (as there is no 4g around here.). Again no joy….

 

am I missing something obvious?

 

any tips would be awesome!!!

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MI5
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@RFT 

Answered here https://community.o2.co.uk/t5/O2-Gurus/Data-roaming-on-iPhone-SE2-on-iOS-15-not-working-in-Portugal/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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Roaming enabled in data settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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Check with customer services to see if there is a roaming bar on the account?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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RFT
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Yes. If I change apn to mobile.co.uk it does work, but do I still use my data allowance?  Do I need to do anything when I return to uk?  Thanks 

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MI5
Level 94: Supreme
  • 151755 Posts
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  • 28843 Solutions
Registered:

@RFT 

Answered here https://community.o2.co.uk/t5/O2-Gurus/Data-roaming-on-iPhone-SE2-on-iOS-15-not-working-in-Portugal/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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