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No data roaming in France

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Georgethrooke
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on ‎22-09-2021 07:22

on ‎22-09-2021 07:22

Hello. I am in France and while voice calling works I am getting not data on the mobile network. I have compared settings to friends’ ones and there is no obvious difference. I have the international pack in my account. I tried changing the APN from idata.o2.co.uk to mobile.o2.co.uk but no success. I have tried other networks. No luck. I have changed just to 3G in the settings (as there is no 4g around here.). Again no joy….

 

am I missing something obvious?

 

any tips would be awesome!!!

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MI5
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on ‎22-09-2021 21:49

on ‎22-09-2021 21:49

@RFT 

Answered here https://community.o2.co.uk/t5/O2-Gurus/Data-roaming-on-iPhone-SE2-on-iOS-15-not-working-in-Portugal/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎22-09-2021 07:57

on ‎22-09-2021 07:57

Roaming enabled in data settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎22-09-2021 15:46

on ‎22-09-2021 15:46

Check with customer services to see if there is a roaming bar on the account?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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RFT
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on ‎22-09-2021 18:47

on ‎22-09-2021 18:47

Yes. If I change apn to mobile.co.uk it does work, but do I still use my data allowance?  Do I need to do anything when I return to uk?  Thanks 

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MI5
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on ‎22-09-2021 21:49

on ‎22-09-2021 21:49

@RFT 

Answered here https://community.o2.co.uk/t5/O2-Gurus/Data-roaming-on-iPhone-SE2-on-iOS-15-not-working-in-Portugal/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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