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Rebecca68191 · ‎14-09-2023

Hi I have no 4G or internet unless on Wi-Fi but my calls are still working. I have taken all the steps advised but it still isn’t working. Thank you.

MI5 · ‎14-09-2023

@Rebecca68191

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎14-09-2023

Sounds like WiFi Calling is enabled, but your SIM may be faulty - take the phone and SIM and some photo id into an O2 Store and let them check it out, @Rebecca68191.

Links to O2 Social Media Team here

Andytrains · ‎14-09-2023

Hi

I have the same issue since a sim swap 02 are looking into for me since 24 August

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