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No YouTube and poor data coverage

Bm91
Level 1: Joiner
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on ‎06-06-2024 18:31

on ‎06-06-2024 18:31

Hi my mobile data coverage has significantly worsened over the past couple of weeks with either no internet even when my phone says it has 5G or regularly falling to 3G (central and SW London)

also YouTube won’t load any videos when on mobile data only

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MI5
Level 94: Supreme
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on ‎06-06-2024 18:34

on ‎06-06-2024 18:34

@Bm91 

Some links which might help.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎06-06-2024 18:35

on ‎06-06-2024 18:35

Check https://status.o2.co.uk/

Also 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

May help pinpoint the problem

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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