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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2600 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

coverage poor

Despite the O2 website saying coverage at my postcode is good, I am having difficulty with it at home. It has never been great but workable but this last week or so, most of the time I have zero coverage in the house. Any help?

soosers by Level 1: Joiner
  • 231 Views
  • 4 replies
  • 0 kudos

Resolved! I need my sim activated

I contacted o2 yesterday and received a message stating my new sim requires activating. This has not happened yet .

BS2 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Resolved! change email

I need to update my email address but I currently have no access to the address you have for me on your records

vr1 by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Virgin Media Transfer

I have recently been transferred over from Virgin Media and have received my sim card and esim. I have tried to activate my esim and it won't work. So I have to contact o2 but getting through is difficult. When I login to activate my sim card there i...

Resolved! Internet

My phone internet is not working. I paid for internet coverage while in the United States but when I choose to use my phone internet I get a message that there is no internet.

Ellen3 by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

How to pay now DD is cancelled

I have changed to SIM only and there is an outstanding balance of my previous contract of £8.60. I cancelled my DD I case you accidentally carried on taking payments so how do I pay you this balance?Gill Davies

Leaver by Level 1: Joiner
  • 188 Views
  • 2 replies
  • 0 kudos

Resolved! 02 cut my network off when talking to me over the phone to 02 about giving me my new number

02 phoned me to give me my new number and mid conversation I was cut off before she had given it to me as I said let me grab a piece of paper first to write it down then suddenly when I said I was ready my phone call was cutt off and I lost my networ...

Sharp by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Phone barred

Due to misunderstanding a phone bar has been placed on my device, it's not been working for three days now and I've spent over 6 hours on help number with various different people who have all passed me off to others before eventually not resolving t...