No Caller ID

[Kelsey2712]

Hi guys!

I know there have been a few posts regarding this on the forum that have been sorted by O2 account reset, I have been contacting customer services now for over 10 days and they have not helped at all. 

I have factory reset phone, had new sim card from o2, tried another sim in my phone and my sim in another phone. It’s absolutely chaos.

i have disabilities and my daughter is disabled and I require the ability to know who’s calling me, and especially have the ability to leave voicemails. This isn’t available either. 

please can someone at o2 help?

[MI5]

@O2Lisa may be able to assist you.

[Kelsey2712]

Thanks - fingers crossed @O2Lisa can help 

[O2Lisa]

Thanks for the tag @MI5 

@Kelsey2712 I’ll message you privately and look in to this for you 

[Kelsey2712]

Thank you @O2Lisa @for fixing my account 👏🏼👏🏼

[O2Lisa]

You’re welcome @Kelsey2712 😊

Have a lovely day 

[Debs68]

Hi @Kelsey2712 Can you tell me how this issue was sorted please? I have the same Issue since coming back of Holiday, was fine before hand and no everything has no caller ID.

Many Thanks in Advance 🙂 

[Kelsey2712 · Accepted solution]

@O2Lisa re-sync’d my account - I lost service for a minute. Turned my phone off and back on and it was working! - hopefully she can help you?

[Debs68]

Thanks, I have messaged her and she is trying to sort it 🙂 

[Cleoriff]

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@Debs68 wrote:

Hi @Kelsey2712 Can you tell me how this issue was sorted please? I have the same Issue since coming back of Holiday, was fine before hand and no everything has no caller ID.

Many Thanks in Advance 🙂 

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@Debs68, I'll ask @O2Lisa  to help with your problem. It can't be done by us or yourself. It's a reset of account and can only be done by O2 staff. She should message you when she's free. Very busy this morning. @O2Lisa  can you help please?